In addition to Deutsche Post DHL, a large shareholder of which is the German state, there are many other private postal services operating in the German postal market, such as Hermes, UPS, DPD, Postcon, Citipost or Pin Mail. Some of them specialize in the delivery of parcels, business correspondence, sending books and advertising, or limit the radius of delivery to a specific region. At Deutsche Post accounts for the lion's share of mail. As for private correspondence, there is no competition for her - she processes and delivers more than 80 percent of all letters.
Life in Germany: mail six days a week.
The German “postal law” prescribes the delivery of letters six times a week - from Monday to Saturday - to any place in Germany. 80 percent of letters must be delivered the next day. And, as polls show, 90 percent of mail clients consider the daily delivery of letters still important and necessary, despite the availability of electronic communication tools. https://www.gsconto.com/ru/wiki/show/deutschepost.de
Deutsche Post delivers about 60 million letters and 3 million parcels every day. According to the concern, in the case of private correspondence, most of the letters reach the recipient the very next day - provided that the letter is dropped into the box until the last letter removal on that day. Delivery of promotional and informational letters occurs within four working days.
Parcels in Germany reach the addressee within one to two working days - despite periodic disruptions caused by overloading the mail on the pre-holiday days and leaving the postmen for sick leave at the next wave of the flu. For international shipments, delivery times vary by country of destination.
The cost of postal services
Postage stamp for postcards in Germany costs 45 cents, standard letter - 70 cents. The larger the envelope (weight can be up to 1 kg), the more expensive - a maximum of 2.60 euros. A “registered” (Einschreiben) letter with a notice will cost from EUR 2.15 to 6.80 (delivered to the addressee or his representative by proxy personally under the signature). The cost of a parcel varies from 4.99 euros (a parcel weighing up to 2 kg) to 16.49 euros for 31.5 kg.
Both letters and parcels can be sent by insuring them in case of damage and loss. Thus, for an additional fee (4.30 euros), the Germans send cash (up to 100 euros) and other valuables (for example, a mobile phone or jewelry worth up to 500 euros). If necessary (for example, sending more valuable items) you can get additional (transport) insurance.
If the addressee was not at home, the German postmen and couriers can leave the parcel with their neighbors. But if there is no one to sign the receipt, a notification will be sent to the mailbox that the parcel can be picked up at the nearest branch office or at an automated postal station, if the delivery is made by Deutsche Post. In other postal services, the delivery attempt is repeated the next day. As a rule, on the site of a service, the addressee himself can choose the date and approximate delivery time that suits him.
Mail: what do young people complain about
As part of the Kundenmonitor Deutschland study, which reflects the degree of customer satisfaction with services in a particular area, a survey was conducted in 2018. Residents of Germany who took part in the survey, appreciated the work of the postal branches and the delivery of letters to "good." And even though in general, German mail is fast and reliable, recently the number of complaints against it has been growing. https://germania.one/pochtovye-uslugi-v-germanii-vse-chto-nuzhno-znat/
Complaints about the work of postal services are received by the Federal Network Agency. In 2018, there were 12,000 calls from disgruntled customers. Half of the claims relate to the late delivery of letters, a third - the delivery of parcels. The rest criticize the queues at the post office and the inconvenient opening hours of the post offices. Compared to the previous year, the number of complaints has doubled. But whether this is caused by the deterioration of the service or by the fact that there are more opportunities to complain about it, at the Federal Network Agency, it is still difficult to say. https://pikabu.ru/story/pochta_germanii_4760304
In addition, two years ago, German consumer advocates created the Post-Ärger site (which can be translated as “dissatisfaction with the mail”), where everyone can post their feedback. The creators of the site from the Society for the Protection of Consumer Rights analyze the claims and keep statistics. So, last year, half of the portal users complained that the letter was delivered to the wrong address or did not deliver at all, 17 percent - that the delivery lasted more than two days, 3 percent - that the valuable contents (in particular, money ) it was withdrawn, as many more - that the parcel was damaged. Many have noticed that on Mondays, postmen often do not distribute letters at all, and on Saturdays some mailboxes remain suspiciously empty.
Important documents Germans send by mail
“Older generation people who are accustomed to good service often complain about the work of the post. They cannot get used to the fact that the Deutsche Post is already a privatized company for 20 years, and it cares about the interests not only of its customers, but also of the shareholders”, said in an interview with DW Serkan Antmen (Serkan Antmen) from the organization DVPT, which unites companies that use postal and telecommunication services. In particular, the concern increases profitability due to outsourcing: some post offices have been closed, and their postal services are now provided by kiosks or bookstores. Some letters and parcels are delivered by postmen from contracting firms whose customers are not always satisfied with their work.
But still, the Germans generally trust the mail. They send not only greeting cards by mail, but also sick lists, passports, powers of attorney, contracts, a tax return - and this is all, as a rule, reaches the addressee, and even on time. If problems arise, they are most often related to correspondence sent out by major senders - companies, banks, insurance companies that have concluded separate agreements with postal services. Therefore, DVPT, together with the Federal Network Agency, decided to take a closer look at the work of the post office and began large-scale research in April. During the year, they will monitor and analyze the delivery of business correspondence in order to better assess the quality of postal services. The results, as the organizers of the research hope, will help to improve the service for private clients.
In Russia, with the mail, everything is very bad. The main company is called "Russian Post" and is owned by the state. Everything is very slow. For two reasons: poor info-structure and long distances. In Russia, there are very half roads, and remote villages and settlements can be made from letters or from a few weeks to months. Even just a letter to send it for a very long time. And workers do not work well, first of all because of the minimum wage as everyone who works in public organizations. There is no sense to work better if you have a salary. And if you go to the post office of Russia, tebetam obscenely rude. These are harsh realities.